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Australian Government Solicitor

 

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Service charter  

‘The most cost-effective of panel firms’ CLIENT SURVEY 2010

'The cost is reasonable in comparison to other legal firms and I know upfront roughly what costs will be involved.' CLIENT SURVEY 2011

AGS ‘encounters fewer situations that may give rise to actual or potential conflicts of interest than private sector legal services providers. Nevertheless, … it is capable of both identifying and appropriately managing conflicts of interest.’ – CLIENT REFERENCE 2012

'AGS kept in mind the outcome we were trying to achieve and even when providing legal advice to the effect that we couldn't go about doing things the way we wanted, provided comprehensive alternatives that achieved the same or a similar outcome.' CLIENT SURVEY 2012

'AGS is more attuned to the culture of government litigation which is more than compliance with the Legal Services Directions.' CLIENT SURVEY 2012


Service charter

AGS is a unique legal services provider set up by government to serve the First Law Officer and the Commonwealth, retaining and developing its corporate legal history. We are the only national legal practice in Australia with offices in every capital city.

AGS's values and client-service ethic reflect ourdistinctive character. Like you, we are part of government and we serve the national interest.

As your legal services provider we will

  • work with you to:
    • deliver quality, cost-effective legal services to help you achieve your aims
    • manage risk (legal and reputational)
    • comply with the obligations under the Legal Services Directions including the model litigant obligations.
  • provide lawyers trained in government law:
    • with leading experts in dispute resolution, commercial negotiations, advisings and constitutional law.
  • follow high professional standards for matter management, including:
    • acknowledging and beginning work on instructions as soon as possible after they have been received
    • for urgent requests, we provide immediate acknowledgment and action
    • in most straightforward cases, we provide a substantive response within a week of receiving instructions
    • agreeing time-frames that meet your requirements
    • providing regular updates on the progress of your matters.
  • help you manage your legal costs by:
    • providing outstanding value for money
    • offering a range of pricing options
    • having open and up-front discussions with you regarding costs and the level of lawyer required for your work
    • regularly monitoring costs and reporting to you.

Our lawyers and support staff are committed to providing exceptional client care. We look forward to working with you.

Michael Kingston
The Australian Government Solicitor